Company: Orange Child Development Centre (Orange CDC) Location: Thamarassery, Kozhikode, Kerala

Employment Type: Full-time | On-site

Department: Central Admissions & Parent Relations

Reporting To: Director

About Orange CDC Orange Child Development Centre is a multidisciplinary child development and early intervention centre providing Speech Therapy, Occupational Therapy, Behavioural Therapy, Special Education, psychological support and developmental assessments.

With centres in Bengaluru (HSR Layout and Whitefield) and Thamarassery, Kerala, we are committed to supporting children and families through individualized, evidence-informed developmental care.

About the Role We are looking for an empathetic, articulate and result-oriented Central Admissions & Parent Relations Coordinator to manage parent enquiries, build meaningful relationships and coordinate developmental assessments and admissions across our centres.

This is not a conventional telecalling or sales position. The role requires an understanding of child development, strong interpersonal skills and the ability to communicate sensitively with parents concerned about their child's developmental progress.

The selected candidate will act as the first point of contact for families seeking qualified developmental support.

Key Responsibilities 1. Parent Enquiry & Relationship Management

Manage incoming enquiries from digital campaigns, telephone calls, WhatsApp and other channels.

Engage with parents professionally and empathetically to understand their concerns.

Establish trust and build positive relationships with prospective families.

Provide accurate introductory information about Orange CDC's services.

2. Assessment & Admission Coordination

Explain the developmental assessment process and guide parents through appointment booking.





Coordinate assessment schedules with respective branch managers.

Follow up with prospective parents to ensure assessment attendance.

Support parents in understanding the next steps following professional assessments.

Coordinate therapy enrolment based on clinical recommendations.

3. Follow-up & Lead Management

Maintain systematic follow-ups with new and existing enquiries.

Reconnect with parents who have expressed interest but have not scheduled assessments.

Identify and document concerns or barriers affecting admissions.

Maintain accurate lead records, communication history and follow-up schedules.

4. Clinical Communication & Coordination

Develop a working understanding of speech and language delays, autism spectrum disorder, ADHD, sensory processing difficulties and other developmental concerns.

Communicate the general purpose of Speech Therapy, Occupational Therapy, Behavioural Therapy and Special Education.

Coordinate with qualified clinical professionals when parents require technical clarification.

Ensure that clinical advice, diagnosis and treatment recommendations are provided only by appropriately qualified professionals.

5. Reporting & Performance Management

Maintain daily enquiry, calling and follow-up reports.

Monitor assessment bookings, completed assessments and therapy enrolments.

Track prospective parent engagement and admission conversions.

Coordinate regularly with branch managers and management.





Ensure confidentiality and responsible handling of patient information.

Educational Qualifications Preferred qualifications:

BA/BSc or MA/MSc in Psychology

Master of Social Work (MSW)

Child Development / Early Childhood Development

Special Education

Related healthcare or allied health qualifications

Candidates with other relevant qualifications and demonstrated experience in paediatric healthcare coordination or parent relationship management may also be considered.

Language Requirements Fluency in all three languages is mandatory:

Hindi

English

Malayalam

Knowledge of Kannada will be an added advantage.

Skills & Competencies

Excellent verbal communication and active listening skills.

Empathetic and patient-centred approach.

Strong relationship-building and interpersonal abilities.

Basic understanding of child development and developmental therapy services.

Ability to manage sensitive parent conversations professionally.

Good organizational, coordination and follow-up skills.

Proficiency in MS Office, Google Sheets and CRM/lead management tools.

Ability to work independently while coordinating with multiple branches.

Experience

- 1–2 years of experience in healthcare coordination, patient relations, counselling support, admissions or a similar role is preferred.
- Fresh graduates with relevant educational backgrounds, exceptional communication skills and a willingness to learn are encouraged to apply.

What We Offer

Opportunity to work in a multidisciplinary child development organization.

Structured exposure to developmental therapy and early intervention services.

Professional training and support from experienced clinical teams.

Opportunity to coordinate with multiple centres.

Career development opportunities based on performance and organizational growth.

📌 Undergraduate and Postgraduate Admissions Officer (India)
🏢 Orange Child Development Centre
📍 India