Customer Support; Hub Operations; Account Creation; Complaint Handling; Case Management; Service Recovery; Claims Handling; Enquiries (Ad Hoc); Basic Complaint Handling; This opportunity is for a Grade 6 position and is specifically aligned to a permanent night shift role . Adhere to defined processes, compliance standards, and quality benchmarks while maintaining accuracy and completeness.

- Handle inbound calls to support US-based shippers with queries related to bookings, account setup, quotes, and shipment status.
- Provide end-to-end customer support by resolving inquiries efficiently while ensuring a high-quality customer experience.
- Assist customers with bookings, account creation, and basic onboarding processes as defined as guidelines.
- Address complaints and service issues with a focus on first-call resolution and customer satisfaction.
- Identify potential service failures and take proactive steps to prevent recurring issues.
- Have strong verbal and written communication skills, with the ability to handle US-based customer interactions confidently over calls.
- Are customer-focused and demonstrate empathy while resolving queries, complaints, and service issues.
- Have experience in customer support, preferably in a voice or calling environment.
- Are comfortable working in a fast-paced, target-driven setting with a focus on quality and productivity metrics.
- Are proficient in basic computer applications (MS Office, CRM tools) and can quickly adapt to new systems.

Microsoft Office & PC Skills;We are an equal prospect/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.





All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s.

📌 Customer Service Advisor - Night Shift (Permanent) (Gurugram)
🏢 FedEx
📍 Gurugram