NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Messaging Services Advisor-M365 Administrator to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

'The M365 Administrator will be responsible for the overall administration, support, and maintenance of the Microsoft 365 workplace. This role requires a deep understanding of M365 services, including Exchange Online, Exchange On-Premises & Hybrid servers, Microsoft Purview, Defender for O365 and MS-Teams. A customer-centric approach with a focus on delivering high-quality support.

- Understanding their requirements and creating a positive client experience throughout the total client journey.
- Flexible working in shifts supporting 24X7 steady state operations.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.
- Anticipates operational, program, and implementation issues and develops preventative measures.
- Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
- Apply advanced training and experience to resolve difficult client problems where standard practice has failed.
- Identifies, structures, and delivers services that enable business processes.
- Performs root cause analysis on failed components and implements corrective measures.
- Candidates must have exceptional customer service, problem solving, and communication skills
- Possess the ability to work independently with minimal management supervision and with a global team of engineers
- Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
- Health checks, server capacity management and proactive configuration management support of SharePoint services
- In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
- Maintain comprehensive documentation for architecture, processes, and service levels
- Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata,



search optimization, and retention policies.
- Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.
- Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
- Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
- Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds
- Responsible for the overall health, configuration, security, and strategic management of the Teams environment, handling complex incidents and escalation.
- Manage the entire Microsoft Teams Admin Center, including org-wide settings, federation, and team upgrade policies
- Control guest access, external access, and manage security/compliance policies within Teams.
- Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
- Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Responsible for providing end-user support for Microsoft 365 mailbox administration and recipient management, including mailbox provisioning, permission updates, distribution group and shared mailbox management, and related configuration changes
- Responsible for providing platform-level administration and operational support for Microsoft 365 Apps, including Viva Engage, the Viva Suite, and other approved Microsoft 365 collaboration and productivity applications
- Responsibilities include user access support, configuration assistance, policy and settings administration, service health monitoring, usage and activity reporting, incident troubleshooting, and fulfillment of service requests related to supported M365 apps
- Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc.




- Server maintenance/upgrades-Patching, RU/CU's, security updates, server installation/deployment, configuring components and software integration.
- Service management and service level management
- Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
- Interact with Microsoft support to resolve tenant-level issues or service outages

Bachelor's degree in computer science, Engineering, or related field.

- 8+ years of experience in administration and support of M365 workloads.
- Robust knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams, SharePoint and Security and Compliance.
- About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click .

📌 Service Administrator Remote (Noida)
🏢 NTT Data
📍 Noida