Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for an experienced Technical Success Manager (TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management in the Customer Success department. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential.
Build relationships with stakeholders, conduct reviews, and identify growth opportunities
Anticipate challenges, provide proactive recommendations, and mitigate risks




Understand all Zscaler products and services and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Bases
Collaborate with cross-functional teams, including Sales, Support, and Product, to deliver a seamless customer experience
You're comfortable building the path as you walk it. Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

- 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
- Demonstrated experience with product feature implementations and best-practice adoption
- Experience troubleshooting network issues utilizing tools such as Ping, Traceroute, and MTR across Linux, Unix, or FreeBSD operating systems
- Solid comprehension of core networking protocols including SMTP, FTP, and DNS

Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
Experience utilizing AI-powered customer success platforms or AIOps tools to analyze support sentiment, automate risk detection, and deliver predictive optimization recommendations
Experience running discovery discussions,



creating high- and low-level designs, and managing large-scale enterprise deployments or migrations for cloud security technologies like SASE, SSE, and ZTNA
LI-Hybrid #LI-SU1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. Our Perks program is one of the most important ways we support our employees. Various health plans
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

📌 Customer Success Technical Manager (Bengaluru)
🏢 Zscaler
📍 Bengaluru