Training Specialist Job Description

At Amazon, our mission is to be the most customer-centric company on earth. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Prospect-Affirmative This role requires to travel for business requirements.

1. Drive in quality & learning related metrics
2. Conducting chime sessions & class room training sessions to the stake holders

Managing live performance metrices end to end for the assigned territory.

Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.

Maintaining data and analysis through reports on excel (as per business requirement)

Ensure completion of new hire training program,



coaching & other performance improvement programs on time.

Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.

Lead the individual improvement projects to enhance the business performance.

Drive Quality & Learning metrics

Involve and engage well with mapped LA/LGs for daily L&D; activities

Experience with written and verbal communication and presentation

- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

📌 L&D Training Officer (India)
🏢 Amazon Music
📍 India