Key responsibilities

The role covers eight areas, from planning and onboarding to measurement and compliance.

1. Training needs and planning

- Conduct an annual Training Needs Analysis (TNA) with HODs, the Nursing Superintendent, Quality and department heads.
- Prepare and own the Annual Training Calendar covering clinical, technical, behavioural, compliance and leadership training.
- Set training budgets, track utilisation and report ROI.

2. Onboarding and induction

- Run the corporate and departmental induction for all new joiners (doctors, nurses, allied health, admin and support staff).
- Coordinate the buddy/mentor programme and 30-60-90 day check-ins.
- Ensure orientation covers hospital policies, patient rights, code of conduct, fire safety, infection control and BMW management.

3. Clinical and mandatory training

- Coordinate with Nursing, Quality and Medical Education to deliver BLS/ACLS, infection control, hand hygiene, patient safety, medication safety, fire and disaster drills, biomedical waste handling, POSH and NABH-related training.
- Maintain training records, attendance, assessments and certification validity (BLS/ACLS renewals, licences).
- Ensure training evidence is audit-ready for NABH, NABL and statutory inspections.

4. Soft-skills and leadership development

- Run programmes on patient communication, service excellence, empathy, conflict handling, teamwork and customer care.
- Design supervisor and first-time manager programmes and succession-readiness initiatives.
- Manage external trainers, institutes and e-learning/LMS vendors.

5. Employee engagement

- Plan and execute engagement calendar events: Doctors' Day, Nurses' Day, Hospital Day, festivals, sports, townhalls and family events.
- Design recognition programmes (Employee of the Month, Star Performer, long-service awards, spot awards).




- Run engagement and pulse surveys, exit-interview analysis and stay interviews; develop action plans from findings.
- Run grievance and feedback channels such as suggestion boxes, skip-level meetings and open-house sessions.
- Support employee wellness, including health camps, counselling access and work-life balance initiatives.

6. Measurement and reporting

- Track KPIs: training hours per employee, training coverage %, compliance %, post-training assessment scores, eNPS, attrition and retention, participation in engagement events.
- Prepare monthly MIS and quarterly dashboards for HR and management.
- Evaluate training effectiveness using Kirkpatrick levels (reaction, learning, behaviour, results).

7. Culture and employer branding

- Reinforce hospital values and culture through communication, campaigns and storytelling.
- Support talent acquisition with employer-branding initiatives.

8. Compliance and coordination

- Maintain training SOPs, policies, templates and the training database or LMS.
- Coordinate with Quality, Nursing, Medical Administration, Infection Control and Facility teams.
- Manage training and engagement vendors, contracts and invoices within budget.

Qualifications and experience

The role needs an HR or hospital administration postgraduate with 5-8 years in training and engagement, at least 3 of them in healthcare.

- Education: MBA / PGDM in HR, or Master's in Social Work (HR)



/ Hospital Administration. A Bachelor's with strong relevant experience may be considered.
- Certifications (preferred): Training & Development, L&D; or OD. Train-the-Trainer certification is an advantage.
- Experience: 5-8 years in Training / L&D; / Employee Engagement, with at least 3 years in a hospital or healthcare setting.
- Exposure (preferred): NABH-accredited hospitals and clinical training coordination.

Skills and competencies

The role combines facilitation and data skills with stakeholder management across doctors, nurses and senior leadership.

- Robust facilitation, presentation and communication skills (English and Hindi)
- Training design, instructional methods and assessment
- Knowledge of NABH training and documentation requirements
- Familiarity with LMS and HRMS tools; advanced MS Excel and PowerPoint
- Data analysis and survey design
- Stakeholder management with doctors, nurses and senior leadership
- Event planning and vendor management
- Empathy, creativity and a strong service orientation

Key performance indicators

Performance is judged on training coverage and compliance, engagement participation and retention, against these indicative targets.

Working conditions

The role is mainly day shift, with flexibility for early or late sessions so night staff are covered, and regular movement across wards and departments.

Disclaimer: This JD indicates the general nature and level of work and is not an exhaustive list of duties. Responsibilities may be modified by management as business needs change.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Training & Engagement Manager (Noida)
🏢 Healic Multispecialty Clinic
📍 Noida