- Work Model: Work from office
- Candidate Expectation Total work experience of 14+ years of Global HRO delivery.
- Experience in delivery management roles, with a proven track record of delivering results in a rapid-paced environment.
- Strong leadership and team-building skills.
- Proficiency in cross-functional collaborationExcellent communication and interpersonal abilities.
- Proficiency in delivery management software and ERP systems.
- Analytical thinking and problem-solving skills.
- Ability to thrive in a dynamic, constantly evolving environmentFlexible with Global work timings.
- Qualification: Any graduateMinimum 15 years education, Bachelor s degree, MBA or equivalent from a reputed institution.
- Preferred candidate Industry Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description:

- 14+ years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations.
- Delivery LeadershipLead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives.
- Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes.
- Customer & Stakeholder ManagementAct as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner.




- Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations.
- Transformation & Cognitive OperationsDefine and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models.
- Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance.
- Workforce & Talent LeadershipOwn workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account.
- Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements.
- Financial & Commercial Accountability.
- Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives.
- Identify opportunities for account expansion, service transformation, and value creation through continuous innovation.
- Risk, Compliance & Controls.
- Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.
- Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement.
- Key skills:Mandatory: HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation, HR, HRO, RPA, Digital Transformation, AI/ML SolutionsGood to Have: Lean six Sigma, Process Excellence

📌 Senior Manager / AGM - HRO Delivery (Mumbai)
🏢 Golden Opportunities
📍 Mumbai