Responsibilities

Zscaler Internet Access (ZIA)

- Administer and troubleshoot ZIA policies and configurations.
- Configure URL Filtering, Cloud Firewall, SSL Inspection and Advanced Threat Protection.
- Manage Zscaler Client Connector policies and forwarding profiles.
- Configure and troubleshoot PAC files / forwarding methods.
- Manage authentication and identity integration with AD / Azure AD / SAML / IdP.
- Configure ZIA Cloud Firewall rules and security policies.
- Troubleshoot internet connectivity, authentication and application-access issues.
- Analyze ZIA logs and perform traffic investigation.
- Manage and troubleshoot ZIA Admin Portal configurations.
- Support policy changes, incident investigation and service requests.

Zscaler Private Access (ZPA)

- Administer ZPA applications, application segments and access policies.
- Configure and troubleshoot App Connectors.
- Configure Server Groups, Segment Groups and Access Policies.
- Manage ZPA application discovery and application access.
- Troubleshoot user-to-application connectivity issues.
- Understand ZPA Private Service Edge / Public Service Edge concepts.
- Configure and troubleshoot Client Connector for ZPA.
- Support integration with Active Directory / Azure AD / SAML-based authentication.
- Analyze ZPA logs for application-access troubleshooting.

Zero Trust & Security

- Good understanding of Zero Trust Network Access (ZTNA) concepts.
- Understanding of SASE architecture.
- Knowledge of secure internet access and private application access.




- Understanding of identity-based access control.
- Familiarity with security principles such as least privilege and conditional access.

Troubleshooting

- Troubleshoot issues involving Zscaler Client Connector.
- Troubleshoot issues involving Authentication.
- Troubleshoot issues involving DNS.
- Troubleshoot issues involving SSL inspection.
- Troubleshoot issues involving PAC files.
- Troubleshoot issues involving ZIA/ZPA policies.
- Troubleshoot issues involving Application connectivity.
- Troubleshoot issues involving App Connector.
- Troubleshoot issues involving Internet browsing.
- Troubleshoot issues involving Private application access.
- Perform packet captures and basic network troubleshooting.
- Work with Zscaler TAC for complex issues.
- Perform root-cause analysis and prepare incident reports.

Networking Knowledge

- TCP/IP
- DNS
- Http/https
- Proxy concepts
- SSL/TLS
- Routing
- NAT
- Firewalls
- VPN concepts
- IPsec/GRE tunneling
- Authentication protocols
- SAML
- Active Directory / Azure AD

Operational Responsibilities

- Monitor Zscaler setting and resolve incidents.
- Handle L1/L2/L3 troubleshooting depending on experience.
- Implement approved changes.
- Participate in change and incident management.
- Prepare SOPs and operational documentation.
- Coordinate with network, security, IAM and application teams.
- Participate in maintenance activities and troubleshooting bridges.
- Maintain Zscaler configuration and operational documentation.

📌 Assistant Manager - IT Operations & Infrastructure (Mumbai)
🏢 Tata Communications
📍 Mumbai