Role & responsibilities

- Provide Level 1 and 2 desktop support for corporate-managed Windows 11 and macOS devices, including laptops, desktops, and peripherals
- Troubleshoot and resolve hardware, operating system, application, VPN, Wi-Fi, certificate, and peripheral issues impacting end users
- Provide support via walk-in desks, remote sessions, email, chat, and phone to ensure a consistent Digital Workplace experience
- Actively monitor and manage incident and request queues in the ITSM tool, ensuring tickets are prioritized correctly and worked to resolution
- Perform device provisioning, reimaging, OS upgrades, refreshes, and redeployments for Windows and Mac devices
- Install, configure, and support standard applications, including Microsoft 365, Teams, Outlook, security agents, and approved third-party tools.
- Assist with asset management, tagging, inventory updates, and device audits as part of IT Operations controls
- Support user account activities including profile issues, local permissions, and device access in line with IT security policies
- Work closely with Identity, Security, and Network teams to resolve access-related or policy-driven issues




- Facilitate knowledge sharing among colleagues and actively contribute to the onboarding and mentorship of junior team members. Public
- Support global and local initiatives such as office moves, device refresh programs, or technology rollouts

Preferred candidate profile

- Strong hands-on experience supporting Windows 11 Enterprise environments
- Practical experience supporting macOS in a corporate environment
- Solid knowledge of PC/Mac hardware, break-fix support, and peripheral troubleshooting
- Experience working with ITSM tools, remote support utilities, and device management processes
- Understanding of network fundamentals (Wi-Fi, VPN, certificates, DNS). Professional & Behavioral Skills
- Robust customer-first mindset with excellent communication skills
- Proven ability to prioritize workload and work effectively under SLA pressure.
- High level of ownership, accountability, and attention to detail
- Team-oriented approach aligned to IT Operation goals. Qualifications Diploma or Bachelors in IT, Computer Science, or related field (preferred)
- 37 years of experience in Desktop Support, EUC, or IT Operations roles
- Relevant certifications (preferred): o Microsoft Certifications o Apple macOS Support o ITIL Foundation

📌 Desktop Specialist (Navi Mumbai)
🏢 Dun & Bradstreet
📍 Navi Mumbai