Designation: Service Executive

Summary:

We are looking for an energetic and highly skilled Service Executive to perform the below mentioned Roles and Responsibility.

Roles & Responsibilities:

- Install and configure medical equipment at hospitals, clinics and diagnostic centres.
- Perform preventive maintenance, diagnose technical issues and repair faulty equipment.
- Provide technical assistance and training to healthcare professionals on equipment usage.
- Maintain service reports, records, and documentation for compliance and audit purposes.
- Ensure the availability of necessary spare parts and coordinate with the procurement team.
- Follow industry regulations, safety guidelines, and company protocols while servicing equipment.
- Stay updated with the latest technology advancements and undergo training as required.
- Work closely with the sales team to support clients with after-sales service.
- Establishing and maintaining effective working relationships with clients by providing excellent customer service
- Ensuring that clients receive prompt responses to queries or complaints
- Following up with clients to ensure that their needs are met and that they are satisfied with the service provided
- Relaying required technical product information to customers.




- Resolving customer complaints brought to your attention.
- Support in Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops.
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for current clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Filing customer records, including contact information, purchases and billings.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Identifying ways to overcome clients' initial dislike of company products.
- Optimizing client experience by addressing Treasurer or AT service-related requests.
- Ensuring compliance, operational risk controls in accordance with the company or regulatory standards and policies.
- Requirements:

- Any Diploma or BE/Preferably Biomedical engineer, EEE or Instrumentation
- Fresher or experience in medical equipment service field
- Communication, presentation, and negotiation skills
- Proficiency in Microsoft Office and other relevant software programs

📌 Territory Service Executive (Chennai)
🏢 Cnergy Incorporation
📍 Chennai