Company Description RMV Workforce LLP is a consulting firm in India that supports clients across IT, Non-IT, and BPO sectors. The organization focuses on helping businesses innovate, solve complex challenges, and transform their operations. Team members work in a collaborative, inclusive environment that values diversity, teamwork, and continuous learning. RMV Workforce LLP offers opportunities for professionals to grow their careers while contributing to impactful business solutions. Role Description The Travel Customer Support role is a full-time, on-site position based in Gurugram. The role involves handling customer inquiries related to travel bookings, itineraries, changes, and cancellations through phone, email, and chat. The individual will provide clear and accurate information on travel options, policies, and services, while troubleshooting common issues and coordinating with internal teams or external partners when needed. Daily responsibilities include maintaining high standards of customer satisfaction, documenting interactions in support systems, following established processes, and meeting performance and quality targets. The role also requires proactively identifying recurring issues,



providing feedback to improve services, and ensuring a professional and courteous experience for every customer. Qualifications
• Strong Customer Support and Customer Satisfaction skills, with experience handling travel-related queries and resolving issues effectively.
• Excellent Interpersonal Skills to communicate clearly, build rapport, and maintain a qualified demeanor with diverse customers and colleagues.
• Ability to provide Technical Support for booking platforms or travel tools, including basic troubleshooting and guidance to customers.
• Solid Analytical Skills to understand customer needs, interpret data or policies, and propose practical solutions.
• Proficiency in spoken and written English; additional regional or international languages are an advantage.
• Prior experience in travel, hospitality, BPO, or customer service environments is preferred.
• Comfort working with CRM or ticketing systems and standard office software.
• Minimum of a high school diploma; a degree in tourism, hospitality, business, or related fields is beneficial.

📌 Travel Customer Support (Gurugram)
🏢 RMV Workforce
📍 Gurugram