Job Description
Designation: Senior Guest Service Associate (Senior GSA) Department: Front Office Industry: Hotel / Hospitality Job Summary The Senior Guest Service Associate is responsible for delivering excellent guest service, managing front desk operations, assisting with check-in and check-out procedures, handling guest queries, and supporting the Front Office team to ensure smooth hotel operations and a memorable guest experience.

Key Responsibilities
1. Welcome guests warmly and professionally upon arrival. 2. Handle guest check-in, check-out, room allocation, and registration procedures. 3. Manage guest reservations, room availability, and booking-related queries. 4. Handle guest complaints and resolve service issues promptly and professionally. 5. Coordinate with Housekeeping, Famp;B,



Engineering, and other departments to meet guest requirements. 6. Assist the Front Office Manager in daily operations and team coordination. 7. Guide and support Guest Service Associates and newly joined team members. 8. Maintain accurate guest records, registration cards, and front desk documentation. 9. Handle telephone calls, guest requests, wake-up calls, and special arrangements. 10. Ensure proper billing procedures, payment collection, and coordination with the Finance Department. Interested candidate can call on this number (phone hidden) or share CV.

📌 Guest Services Associate (India)
🏢 Mohali
📍 India