Job Description

We are looking for a Customer Service Representative (CSR) with excellent verbal and written communication skills to handle customer inquiries and provide support across multiple communication channels.

Requirements

Key Responsibilities

- Customer Support: Assist customers with inquiries, concerns, and service-related requests.

- Chat Support: Handle customer queries through live chat and provide timely, accurate responses.

- Calling Support: Manage inbound and outbound calls professionally and efficiently.

- Email Support: Respond to customer emails with clear, accurate, and professional communication.

- Ensure a positive customer experience through effective communication and timely resolution of issues.

Required Skills & Qualifications

- Minimum 2 years of relevant experience in customer service or customer support.

- Excellent verbal and written communication skills.

- Experience handling customer support through calls, chats, and emails.

- Solid interpersonal skills and a customer-focused approach.

- Ability to handle customer queries professionally and efficiently.

Requirements
Key Responsibilities:



• Provide exceptional customer support for our SaaS products via calls, video conferences, and emails. • Troubleshoot and resolve technical issues, including debugging and identifying root causes. • Manage and prioritize customer tickets using tools like Zen desk, Jira, and ADO. • Collaborate with internal teams to escalate and resolve complex technical problems. • Assist with onboarding new clients and guide them through product features. • Identify opportunities for upselling or cross-selling solutions to existing clients. • Maintain accurate documentation and reports using Microsoft Office Suite. Required Qualifications: • 2+ years of experience in Customer Service, preferably supporting the US market. • 1+ year of experience in Tech Support, including troubleshooting and debugging. • Strong communication and presentation skills. • Basic knowledge of SQL/NoSQL databases. • Familiarity with ticketing systems such as Zen desk, Jira, and ADO. • Proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook). • Background in SaaS companies.

📌 Customer Service Representative (CSR) (India)
🏢 Virtual Binz
📍 India