The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The Position Profile is company confidential, and its sole use is for documenting the key components of positions at FM.

About us:

We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the countrys talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships from co-workers to clients.

Role Title: Lead Platform Engineer IND

Position Summary:

Collaborates with infrastructure technology (IT) specialists, software engineers, quality engineers, olutions architects, product owners, and other IT staff based on shared goals and agile practices. This role contributes to delivering a highly effective suite of automated platform and infrastructure services that allow product and analytics teams to access capabilities that eliminate (or significantly reduce) the bottlenecks that impede rapid product delivery. They are responsible for developing solutions that developers consume. This is completed through automation, quality assurance, and release engineering.

Job Responsibilities:

- Operations: 50% oCompletes backlog items daily. These activities include monitoring the backlog, working on backlog items, responding to incident tickets received from the service desk, processing change requests and troubleshooting technical issues, and acting as an escalation point as necessary oProvides support for business and technology initiatives that require assistance from automation teams oMaintains clear, concise, and accurate documentation for processes and configurations.



Ensure documentation is kept current and in the proper shared, accessible location. oParticipate in 24/7 on-call rotation.
- Development 40% oContributes to the development of automated infrastructure, continuous integration / continuous delivery pipelines, service pipelines, and technology capabilities that drive application development velocity and improve access to infrastructure services. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The Position Profile is company confidential, and its sole use is for documenting the key components of positions at FM. oimplements improvements to all areas of pipeline automation and infrastructure services, improving the effectiveness and efficiency of the companies platform capability. oConsistently collaborates and works effectively as a team within Automation Services and other groups to successfully accomplish goals & objectives.
- Security 10% oMaintain familiarity with company security standards and ensure that technologies and security policies are implemented to support those standards. Communicate any identified gaps to peers and management promptly. oStays aware of automation, CI/CD, and Platform changes by following industry experts, publications, newsfeeds, and threat intelligence sources. Identify ways for the company to incorporate this information into ongoing security practices.

Skill and Experience:

- 5 years of experience required to perform essential job functions.
- Additional Experience Qualifier (optional): 5+ years of contemporary application development experience with large scale business applications in fast-paced iterative development environment. 5+ years of experience in public cloud5+ years designing, developing, and implementing business applications from business concept through to production.

Core: Continuous Integration Automated Tests, Automated Builds, Artifacting, Environment

Standards, Version Control, Secrets Management, Scripting, Data Management, IaC, Code Quality Infrastructure Containers, Cloud Foundation, SaaS Configuration Management,



Monitoring Telemetry Solutions Engineering Best Practices, Hybrid Architecture Patterns, Infrastructure Antl Patterns, Experimentation, Non Functional Requirements Solution Delivery Lifecycle Agile Practices, ITIL Foundations, Release Management Promotion Patterns, Knowledge Base, Planning and Analysis, Stakeholder Communication, Compliance Competency Time Management, Collaboration, Continuous Improvement Mindset, Communication, Radical Candor, Problem Solving, Documenting Accountability, Systems Thinking, Security by design principles CIA

Soft Skills:

- Ability to stay current on current technologies and learn collaboratively and independently
- Effective at both verbal and written communication based on the intended audience
- Solid Interpersonal and collaboration skills
- Excellent customer service skills, including the ability to take ownership
- Must have a strong work ethic, time management skills, and a positive attitude
- Ability to work independently or on a team
- Ability to coordinate activities with team members and other stakeholders
- Ability to multitask and change priorities with effective results
- Decision making Requirements
- Must be capable of deciding when a proposed requested potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members or management for guidance in such situations
- Provide guidance and direction of the best end user service solution to an identified business problem, considering approved standards and procedures that are already established
- Person is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance many competing priorities from the office and home office IT staff with minimal management supervision The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The Position Profile is company confidential, and its sole use is for documenting the key components of positions at FM.

Must Have Skills:

- Platform Engineer
- Authorization/ IAM/RBAC
- Entitlement Management
- SQL
- API development and integrations
- Policy-as-code systems
- Azure/Aks or any cloud or Kubernetes Services
- Enterprise Observability Platforms (Dynatrace)
- Terraform
- Monitoring Infrastructure
- Automation

Education and Certifications:

4 Year / Bachelors Degree required

Work location: Bengaluru

📌 Lead Platform Engineer IND (India)
🏢 FM India
📍 India