Role & responsibilities

- Schedule, confirm, and reschedule appointments for veterinary consultations, vaccinations, grooming, diagnostics, and other services.
- Assist pet parents with queries regarding hospital services, consultation timings, doctor availability, and service charges.
- Provide appointment reminders, vaccination follow-ups, and post-consultation follow-up calls as per hospital protocols.
- Coordinate with veterinarians, reception, billing, and hospital operations teams to ensure smooth service delivery.
- Address customer complaints and concerns professionally and escalate medical or emergency-related queries to the veterinary team.
- Ensure a positive customer experience through timely responses, empathetic communication, and professional behavior.
- Maintain customer confidentiality and adhere to hospital policies and service standards.





Preferred candidate profile

- Excellent verbal and written communication skills.
- Customer service and problem-solving abilities.
- Empathy and patience while interacting with pet parents.
- Basic knowledge of veterinary services and pet healthcare is preferred.
- Proficiency in MS Office, WhatsApp, CRM, and calling tools.
- Ability to work in rotational shifts, including weekends or holidays, as per hospital requirements.

No target, one-time meal provided.

For a skilled JD or HR policy, you can write:

- No sales targets are applicable for this role.
- Meal: One-time meal provided by the company during the shift.

📌 Customer Service Executive (New Delhi)
🏢 Maxpetz Delhi
📍 New Delhi