. Reservations Management:

- Handle all reservation enquiries via phone, email, OTA, and website promptly

- Process bookings accurately in PMS (Opera / IDS / Cloudbeds)

- Manage amendments, cancellations, no-shows, and update inventory

- Coordinate with Front Office, Housekeeping and Sales for smooth check-ins

- Maintain daily reservation reports and forecast occupancy

B. Sales & Revenue Support:

- Convert enquiries into confirmed bookings by upselling rooms & packages

- Promote special offers, corporate rates, and long-stay packages

- Follow up on leads, quotations and provisional bookings

- Support sales team in achieving monthly revenue targets

- Build and maintain relationships with corporate clients, travel agents & OTAs

C. Guest Service & Coordination:

- Provide accurate information about hotel facilities, tariffs, and policies

- Ensure high level of guest satisfaction and handle complaints professionally

- Coordinate with Revenue Manager for rate and inventory updates

📌 Reservation Executive (New Delhi)
🏢 Eastlynn Hotels & Resorts
📍 New Delhi