Senior Process Executive French Language Expert (C1/C2 certified)

Location: Bangalore (Work from Office)
Shift: Rotational (24x7), including night shifts
Qualification: Any Graduate

Experience:

- Senior Process Executive: Minimum 1 year of contact center experience (Phone/Chat/Email)

Language Requirement: Proficiency in French language(C1/C2 certified).

Key Responsibilities & Skills:

- Handle customer queries via Voice/Chat/Email.
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving abilities.
- Resolve technical and customer-related issues efficiently.
- Escalate and drive resolution of complex B2B queries.
- Valuable typing, comprehension, and email writing skills.
- Proficient in MS Office, Windows, and internet applications.
- Ability to work independently and in a team environment.
- Detail-oriented, organized, and flexible with shifts.
- Drive continuous improvement through issue analysis and resolution.

Preferred: Experience in customer support/contact center operations with multilingual communication skills.

📌 Hiring For French Language Expert/Certified (Bangalore Rural)
🏢 Cognizant
📍 Bangalore Rural