Taggd is Hiring Customer Success Manager / Account Manager

Location: Bengaluru
Experience: 8+ years
Employment Type: Full Time, Permanent
Reporting To: AVP Operations

Job Summary
Taggd, one of India’s leading RPO and talent solutions companies, is hiring a Customer Success Manager to own and grow a portfolio of enterprise RPO accounts in the region. You will be the trusted partner to senior HR and business leaders, and drive account growth through renewals, upselling and cross-selling against an annual regional target.

Roles and Responsibilities

- Take direct commercial ownership of regional accounts and deliver the annual target of 2 Crores.
- Identify expansion opportunities within existing clients and convert them into upsell and cross-sell across Taggd’s service lines.
- Build an account plan for each key client, covering stakeholders, services in use and growth opportunities.
- Build consultative relationships with CHROs, TA Heads and Business Unit Leaders across complex, multi-stakeholder organisations.
- Lead Quarterly Business Reviews (QBRs), track client health indicators and act early on account risk, targeting 100% retention.
- Resolve escalations such as delayed deliveries or SLA mismatches, and restore service health quickly.
- Lead rate-card discussions, scope expansions and contract negotiations with client Procurement and HR leadership.
- Work with internal Talent Acquisition and delivery operations teams to track SLA fulfilment, candidate pipelines and turnaround times.




- Partner with Sales and BD teams on client onboarding and hand-offs.
- Travel within and outside the city for client governance and senior stakeholder meetings.

Preferred Candidate Profile

- 8+ years in Account Management, Client Success or Business Development.
- Experience in the Recruitment Industry (Search / Staffing / RPO) or BFSI is required.
- Must have personally owned an annual revenue target of 1 Crore or more.
- Proven track record in account growth, contract renewals, upselling, cross-selling and revenue retention.
- Strong commercial acumen: pricing, rate-card defence, contract structuring and margin management.
- Excellent stakeholder management with senior HR and business leaders.
- Stable career history, with at least 2 years in each previous organisation.
- Willingness to travel locally and outstation.
- Education: Full-time BE / B.Tech or MBA from a recognised institution.

Perks and Benefits

- Attractive fixed + variable pay (80% fixed, 20% variable linked to quarterly performance)
- Monthly wellness leave
- Direct exposure to CXO-level clients and strong career growth in a quick-growing company

About Taggd
Taggd is a digital recruitment platform that provides Ready-to-Hire talent to India Inc. Combining the power of human knowledge and data, Taggd has fulfilled talent mandates for 100+ clients and half a million jobs across 14+ sectors, with a vision to fulfil 1 million jobs by 2030.

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