Location: Remote (within India)

Experience: 2–5 years

About:

Tech Sierra is looking for a detail-oriented, proactive, and data-driven Marketing Operations & Client Success Specialist to support the execution and ongoing management of marketing programs for our clients.

You will work across multiple client accounts, keeping campaigns, performance data, trackers, and operational processes organized. This position is ideal for someone who enjoys combining marketing technology, client coordination, data analysis, and operational execution.

Responsibilities:

- Own requests received through shared inboxes, managing them from initial triage through execution, follow-up, and closure.
- Prioritize incoming requests across multiple client accounts while ensuring deadlines and service expectations are met.
- Communicate proactively with clients and internal stakeholders regarding request status, dependencies, and resolutions.
- Maintain clear records of requests, deliverables, and outstanding action items.
- Set up, configure, and update onsite and SMS marketing campaigns using the client's marketing technology platform.
- Ensure campaigns are executed accurately, follow established best practices, and meet agreed deadlines.
- Review campaign configurations and associated details before launch to minimize errors.
- Coordinate with relevant teams to resolve campaign-related issues and ensure smooth execution.
- Monitor campaign performance, platform metrics, and client KPIs across assigned accounts.




- Prepare quarterly business and value reports covering revenue performance, channel mix, KPI comparisons against benchmarks, and recommended next steps.
- Validate data across reports and trackers to ensure accuracy and consistency before sharing insights with clients.
- Coordinate with Design, Engineering, and Skilled Services teams to resolve technical requests and campaign dependencies.
- Log and track technical issues through the established ticketing process, following up until resolution.
- Ensure requests are clearly documented, correctly prioritized, and routed to the appropriate teams.
- Support effective collaboration between client-facing teams and technical stakeholders.

Good to have:

- You take responsibility for requests from start to finish and ensure nothing falls through the cracks.
- You consistently catch errors, validate information, and maintain accurate records.
- You can manage competing priorities across multiple accounts and deliver work on time.
- You can interpret reports, understand what the numbers indicate, identify inconsistencies, and communicate meaningful observations.
- You can communicate professionally with clients and collaborate effectively with cross-functional teams.
- You investigate issues, identify root causes where possible, and follow through until resolution.
- You work independently, make sensible prioritization decisions, and proactively communicate risks or delays.

📌 Marketing Operations & Client Success Specialist (India)
🏢 Tech Sierra
📍 India