About The Chance A fast-scaling global BPO player with a strong presence in international voice operations, we deliver premium customer experience and technical support services across North America, Europe, and APAC markets. Our remote teams power omnichannel engagements for Fortune 500 brands — from sales and retention to technical troubleshooting — with a relentless focus on quality, compliance, and agent enablement.

Role & Responsibilities

- Handle inbound/outbound voice interactions for international clients across time zones with accuracy and empathy.
- Resolve customer inquiries, technical issues, or sales objections using approved scripts and escalation protocols.
- Maintain 95%+ adherence to quality, compliance, and SLA benchmarks in every shift.
- Document interactions in CRM with precision, ensuring accurate case logging and follow-up triggering.
- Participate in daily huddles, QA feedback sessions, and skill-building workshops to continuously improve performance.
- Adapt quickly to shifting client guidelines, campaign priorities, and system updates in real time.

Skills & Qualifications

- Must-Have
- English fluency (written & spoken)



with neutral accent and clear diction
- Proficient in CRM platforms (Salesforce, Zendesk, Freshdesk)
- Strong phone etiquette and active listening skills
- Experience in international voice BPO (12+ months preferred)
- Ability to operate in high-volume, metric-driven environments
- Flexible to work night/weekend shifts aligned with US/EU time zones
- Stable internet, dedicated workspace, and noise-canceling headset
- Proficient in MS Office (Excel, Word, Outlook)
- Preferred
- Experience with Salesforce Service Cloud or ServiceNow
- Background in tech support or SaaS product troubleshooting
- Certification in customer service or call center operations

Benefits & Culture Highlights

- Work from anywhere in India with full remote flexibility & modern tech enablement
- Competitive pay + monthly performance bonuses + medical insurance
- Career growth paths into team leads, QA, or client operations roles

Skills: phone etiquette,salesforce,customer,compliance,operations,voice,bpo,international bpo,zendesk,freshdesk

📌 International Voice Process (BPO) (India)
🏢 MG
📍 India