Company Description JSBA-INDIA operates in the collections and services sector, supporting clients with effective, compliant, and customer-focused solutions. The organization focuses on managing payment collections and related service interactions in a professional and ethical manner. Team members work in a structured environment that emphasizes accuracy, accountability, and clear communication.

JSBA-INDIA offers opportunities to develop strong customer service and negotiation skills while contributing to the company’s operational goals.

Role Description This is a full-time, on-site Call Agent role based in Dehradun.

The Call

Agent will handle inbound and outbound calls to support collection activities and respond to customer queries. Daily tasks include contacting customers regarding payments, clarifying account information, updating records in internal systems, and following established call scripts and compliance guidelines. The role involves documenting call outcomes, escalating complex issues to senior staff when needed, and meeting individual and team performance targets. Call Agents are expected to maintain a courteous,



professional tone in all interactions and collaborate with colleagues and supervisors to resolve customer concerns.

Qualifications

- Candidates should possess strong communication and interpersonal skills, including clear spoken English or Hindi, active listening, and the ability to explain information simply.
- Candidates should possess customer service and negotiation skills, including handling objections, managing difficult conversations, and maintaining professionalism under pressure.
- Candidates should possess basic computer and data-entry skills, including working with call center software, updating records accurately, and using email and office applications.
- Candidates should possess time management and organizational skills, including prioritizing calls, meeting daily targets, and following structured processes and scripts.
- Prior experience in collections, customer support, or call center operations is an advantage.
- Minimum educational qualification: high school diploma or equivalent; further education in business, commerce, or related fields is a plus.
- Ability to work on-site in Dehradun, follow company policies, and adhere to regulatory and confidentiality requirements.

📌 Call Agent (Dehradun)
🏢 JSBA-INDIA
📍 Dehradun