At Principal Financial Group, we offer a dynamic and inclusive work environment where your ideas and contributions can truly shine. As the Assistant Manager - Operations, you will have a key responsibility in applying our organizational strategy and coordinating efforts to meet the business goals of interested parties. This is your chance to join a passionate team dedicated to regular advancement, innovation, and automation. Your leadership will empower us to maintain exceptional customer service and nurture a culture of excellence!
Key Responsibilities
- Implement the organizational strategy and align efforts towards collaborator business requirements.
- Conduct Training Needs Analysis (TNA) and manage training for the team.
- Provide opportunities for coaching, mentoring, and feedback to staff and management regarding training and learning.
- Continuously advance customer service standards and promote a culture of innovation and automation within the team.
- Build and maintain relationships to expand networking opportunities.
- Ensure the audit preparedness of the unit at all times.
Who You Are
Qualifications
- Proven ability to work actively and closely with leaders to devise plans to meet defined Service Level Agreements (SLAs).
- Strong understanding and implementation of PGS central initiatives and business objectives.
- Experience in crafting and monitoring action plans for under-performance.
- Ability to build an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Demonstrated ability to provide the team with clear direction and support.
What We Offer
- An engaging and welcoming workplace that appreciates your input.
- Opportunities for professional growth and career development.
- Competitive compensation and benefits package.
- The opportunity to join a company committed to innovation and excellence.
Shift Timings: 1.30PM to 10.30PM
📌 Assistant Manager Operations (Pune)
🏢 Principal Global Services
📍 Pune
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