Role & responsibilities

- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients
- Responsibilities:
- Handle inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find current ways to improve business
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Preferred candidate profile

- WFO 5 days.
- Able to work in UK Shift (02:00 PM IST to 10:00 PM IST)

📌 Offshore Account Manager - Customer Success (UK Shift) (Chennai)
🏢 Photon
📍 Chennai