21 Oct
|
Jeeves Consumer Services
|
Chennai
21 Oct
Jeeves Consumer Services
Chennai
Roles and Responsibilities
- Manage service operations, ensuring timely resolution of customer complaints and warranty claims.
- Coordinate with after-sales support team to resolve technical issues and provide excellent customer service.
- Handle warranty management, including processing claims and maintaining accurate records.
- Ensure seamless communication between customers, engineers, and other stakeholders throughout the service process.
- Monitor key performance indicators (KPIs) such as first-call resolution rate, mean time to repair (MTTR), and customer satisfaction scores.
📌 Service Coordinator (Chennai)
🏢 Jeeves Consumer Services
📍 Chennai