Company Description BlackBuck Limited, founded in 2015, is India’s largest digital trucking platform, transforming traditional trucking operations through technology. The company focuses on empowering fleet owners across India to manage and grow their businesses efficiently with end-to-end digital solutions. Leveraging data science and engineering, BlackBuck analyzes extensive transaction data to build essential, future-ready products for truckers and shippers. Its robust digital infrastructure supports key needs such as load discovery, payments, telematics-based driver behavior analysis, and financing solutions. Today, more than 1 million truckers from over 100,000 villages transact on the BlackBuck platform. Role Description The Customer Relationship Officer is a full-time, on-site role based in Jharsuguda. This role involves managing and nurturing relationships with fleet owners and truckers, ensuring their needs are understood and addressed promptly. The individual will support customers with onboarding, product usage, issue resolution, and ongoing service queries, while promoting BlackBuck’s solutions that help improve operational efficiency and business growth. Day-to-day tasks include interacting with customers in person and via phone, coordinating with internal teams to resolve service or finance-related queries, and tracking customer feedback to enhance service quality.



The role also includes maintaining accurate records of customer interactions, identifying opportunities for upselling or cross-selling relevant services, and contributing to local market development initiatives. Qualifications
• Solid Business Relationship Management skills to build and sustain long-term partnerships with fleet owners and truckers.
• Foundational understanding of Finance to support customers with payment processes, credit options, and basic vehicle or working capital financing queries.
• Excellent Communication skills, both verbal and written, to explain products clearly and handle customer interactions professionally.
• Proven Customer Service experience with a focus on problem-solving, empathy, and prompt follow-up.
• Sales skills to identify customer needs, present suitable solutions, and support lead conversion and retention.
• Ability to work in office in Jharsuguda, with strong local market awareness and willingness to travel locally if required.
• Comfort using digital tools and mobile applications; familiarity with technology-enabled platforms is an advantage.
• Bachelor’s degree in Business, Commerce, Management, or a related field preferred; relevant experience in logistics, transportation, or financial services is a plus.
• Solid organizational skills, attention to detail, and the ability to manage multiple customer accounts simultaneously.

📌 Customer Relationship Officer (Jharsuguda)
🏢 BlackBuck
📍 Jharsuguda