Experience 1-3 Years

Job Description
Roles and

Responsibilities:
• Manage daily user provisioning, licensing, and access control settings.
• Resolve Level 2 support tickets related to Outlook, Teams, and OneDrive.
• Monitor Microsoft 365 service health dashboards and report active outages.
• Update documentation for internal IT procedures and user self-service guides.
• Assist in standard data migration tasks using native Microsoft utilities.
• Configure standard shared mailboxes, distribution lists, and security groups. QUALIFICATIONS AND EDUCATION REQUIREMENTS
•

Education:
Bachelor's degree in IT, Computer Science, or equivalent practical experience.
•

Experience:
2 to 4 years of hands-on Microsoft 365 administration experience.
• Certifications: Microsoft 365 Certified: Endpoint Administrator Associate is a plus.
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply. PREFERRED

SKILLS:
• Help Desk Background: Prior experience working within an ITIL-based ticketing system.
• Desktop Support: Strong knowledge of Windows 10/11 and Office desktop apps. BEHAVIORAL ATTRIBUTES:
• Customer Focused: Patient, helpful approach when guiding non-technical end-users.
• Detail Oriented: Accurate execution of user lifecycle processes and access rights.
• Quick Learner: Enthusiastic about mastering current platform features and updates. Required Technical/ Functional Competencies PRIMARY

SKILLS:
• Admin Center Operations: Practical knowledge of Microsoft 365 admin center portals.
• Core App Support:



Troubleshooting skills for Exchange Online, Teams, and OneDrive.
• SharePoint Basics: Understanding of SharePoint site permissions and document libraries.
• Identity Basics: Experience managing user accounts in Microsoft Entra ID.
• File and Print Services: Troubleshooting, setup
• Basic Scripting: Ability to run existing PowerShell scripts for bulk modifications.
• Fluent in English, in both oral and written communication
• Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office. DESIRABLE

SKILLS:
• Power Automate: Ability to create simple automated workflows for routine tasks.
• Basic Security: Familiarity with multi-factor authentication (MFA) setup processes. Required Behavioral Competencies Accountability:
• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership. Agility:
• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Collaboration:
• Participates in team activities and reaches out to others in team to achieve common goals. Customer Focus:
• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. Communication:
• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees. Drives Results:
• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

📌 Associate Consultant (Pune)
🏢 Yash Technologies
📍 Pune