Key Responsibilities

* Provide technical guidance to ASMs, dealers, and service centres for
diagnosis and resolution of complex product issues
* Support field teams in root cause identification using diagnostic tools,
telematics, logs, and technical documentation
* Ensure timely closure of escalated technical cases with minimum vehicle
downtime
* Develop and publish technical advisories, troubleshooting guides, and
service bulletins
* Analyse field failures using vehicle data, diagnostic reports, telematics,
and warranty trends
* Perform technical investigations to identify failure patterns and recurring
concerns
* Recommend immediate containment actions for critical field issues
* Validate effectiveness of corrective actions before field implementation
* Innovate Digital Diagnostics APPs/Tools
* Coordinate closely with Engineering, Customer Quality Assurance (CQA),
Manufacturing, Product Development, Supply Chain, Spare Parts, Service
Operations &Business; Applications
* Ensure seamless communication and faster turnaround for technical
escalations
* Identify new product issues through field observations, warranty trends,
customer complaints, and diagnostic analysis
* Raise structured technical concern reports with supporting evidence
* Present issues in Cross Functional Team (CFT) meetings
* Drive timely implementation of Issue Containment Actions (ICA)
* Follow up until Permanent Corrective Actions (PCA) are implemented and
validated
* Monitor effectiveness of corrective actions after implementation
* Identify opportunities to improve diagnostic and service processes
* Capture field feedback and convert it into actionable process improvements




* Recommend & Develop enhancements to service manuals, troubleshooting
procedures, and repair methods
* Standardize best practices across the dealer network
* Analyse warranty claims, repeat repairs, breakdowns, telematics, and field
failure trends
* Develop dashboards to monitor technical KPIs
* Generate insights to support Engineering and Management decision-making
* Predict emerging quality concerns using trend analysis and statistical
techniques
* Prepare technical reports, failure analysis reports, and product quality
summaries
* Maintain technical knowledge databases
* Ensure all technical learnings are documented and communicated across the
organization
* Recommend technical training content for field teams and dealer technicians
* Conduct technical workshops and webinars on current products, diagnostics, and
repair procedures
* Support skill enhancement initiatives for service teams
* Drive First-Time-Right (FTR) initiatives
* Reduce repeat repairs through effective diagnosis and corrective actions
* Improve turnaround time for technical issue resolution
* Support product quality improvement initiatives through structured field
feedback

Ideal candidate

* Bachelor’s Degree/Diploma in Mechanical Engineering, Electrical
Engineering, Electronics Engineering, Automobile Engineering, or Mechatronics
* Specialization or certification in Electric Vehicle Technology is preferred
* 3–5 years of experience in Automotive or Electric Vehicle Technical
Support, Product Quality, Service Engineering, or Diagnostics
* Hands-on experience in EV systems, diagnostics, and field issue resolution
* Experience working with cross-functional teams and product development

📌 Assistant Manager - Technical Support (Jaunpur Sub-District)
🏢 River Mobility
📍 Jaunpur Sub-District