Key Responsibilities

* As the Senior Manager of CRM and Dealer Systems, you will take ownership of
our core commercial tech stack
* You will define the CRM roadmap, spearhead our end-to-end Salesforce
rollout, and lead the implementation of our SaaS Dealer Management System (DMS)
* Bridging business strategy and technical execution, you will ensure our
internal teams and external dealer networks operate on a unified, real-time
system
* Platform Strategy: Define the tech vision, aligning Salesforce and DMS
capabilities with River Mobility’s strategic goals and dealer network expansion
* Salesforce Ownership: Lead the platform rollout from the ground up (Sales
and Service Clouds), establishing data governance, security protocols, and
long-term architecture
* DMS Implementation: Spearhead the rollout of our third-party SaaS DMS,
acting as the primary technical point of contact to ensure it meets dealer
operational needs
* Ecosystem & MarTech Integration: Architect the complex integration between
Salesforce, the SaaS DMS, Marketing Automation systems (e.g., Salesforce
Marketing Cloud, Pardot,



HubSpot), internal mobility platforms, and ERP systems
to ensure a unified customer journey from initial lead to vehicle delivery and
beyond
* Team & Vendor Management: Build and mentor an internal team while managing
SLAs, budgets, and relationships with the DMS provider and Salesforce
implementation partners

Ideal Candidate

* Leadership Experience: 8-12 years of enterprise systems experience, with 3+
years in a senior management, platform lead, or architect role overseeing
CRM/ERP environments
* Salesforce & SaaS Mastery: Proven track record of scaling Salesforce and
leading enterprise-wide third-party SaaS implementations
* Integration Expertise: Solid background in enterprise integration patterns
(REST APIs, Webhooks) to bridge CRMs with external operational and marketing
automation systems
* Industry Knowledge: Prior experience in automotive, electric mobility, or
fleet management, with direct DMS exposure highly desired

📌 Senior Manager - CRM and Dealer Systems (Jaunpur Sub-District)
🏢 River Mobility
📍 Jaunpur Sub-District