Candidate Expectation

- Total work experience of 23+ years of Global HRO delivery
- Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment
- Strong leadership and team-building skills
- Proficiency in cross-functional collaboration
- Excellent communication and interpersonal abilities
- Proficiency in delivery management software and ERP systems
- Analytical thinking and problem-solving skills
- Ability to thrive in a dynamic, constantly evolving environment
- Versatile with Global work timings

Qualification: Any graduate

- Minimum 15 years education, bachelor s degree, MBA or equivalent from a reputed institution

Job Description:

- 23+ years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations
- Delivery Leadership
- Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives
- Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes
- Customer & Stakeholder Management
- Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner
- Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations




- Transformation & Cognitive Operations
- Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models
- Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance
- Workforce & Talent Leadership
- Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account
- Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements
- Financial & Commercial Accountability
- Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives
- Identify opportunities for account expansion, service transformation, and value creation through continuous innovation
- Risk, Compliance & Controls
- Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies
- Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement

Key skills:Mandatory:

HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation, HR, HRO, RPA, Digital Transformation, AI/ML Solutions

Good to Have: Lean six Sigma, Process Excellence

Location - Pune, Chennai, bangalore, Greater Noida, Chakpachuria, Pan India, Delhi Ncr, hyderabad, Mumbai

📌 VP - HRO Delivery (Pune)
🏢 Golden Opportunities
📍 Pune