21 Oct
|
Brigade Group
|
Chennai
21 Oct
Brigade Group
Chennai
Job Description
- Ensuring and providing flawless, meticulous, qualified, and high-quality customer service experience
- Analysing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to customer needs and anticipating their unstated ones.
Core Responsibilities:
- Guest management & guest engagement activities
- Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
- Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
- Organize events and activities approved by the head office
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
- Report maintenance issues and malfunctioning appliances to the manager for quick repair.
📌 Guest Relation Executive (Chennai)
🏢 Brigade Group
📍 Chennai