Remote: Hybrid

About Aeris Communications Inc.Aeris is the secure connectivity platform for Physical AI and intelligent IoT devices. It caters to connected cars, drones, autonomous mobility, robotics, utilities, energy, fleet management, logistics, medical devices, and manufacturing. Aeris serves over 7,000 enterprise customers and connects more than 115 million devices worldwide, including 41 million connected vehicles, supported by an ecosystem of 30+ mobile network operators. Enterprises rely on Aeris for the borderless connectivity, embedded security, observability, and proven scale that mission critical Physical AI programs demand.About Aeris Communications Inc.Aeris is the secure connectivity platform for Physical AI and intelligent IoT devices. It caters to connected cars, drones, autonomous mobility, robotics, utilities, energy, fleet management, logistics, medical devices, and manufacturing. Aeris serves over 7,000 enterprise customers and connects more than 115 million devices worldwide, including 41 million connected vehicles, supported by an ecosystem of 30+ mobile network operators. Enterprises rely on Aeris for the borderless connectivity, embedded security, observability, and proven scale that mission critical Physical AI programs demand. Job ProfileAs our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team.The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the-art cooperative workspace. Open desks, vibrant atmosphere, recreation space and round-the-clock fully stocked cafeteria are just some of the perks. We have one of the best health and insurance benefit schemes in the industry. With a lean process-based culture,



we believe that written policies are a poor replacement for sound judgement.So come and be part of this exciting times Aeris is going through!Location: Noida Sector 62 (Hybrid)Job DescriptionNetwork Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution.Responsibilities:1. Alarms monitoring of Aeris application and infrastructure2. Proactively identify the problem and take the defined actions based on scripted method of procedures3. Provide expertise in monitoring to department peers4. Escalate the issue to next level and ensure the problem resolution5. Page the stake holders and Set-up the Incident management bridge for problem resolution6. Document the problem, impact and resolution delivered by SMEs7. Managing multiple cases at one time while adding procedural documentation8. Manage your workload by accurately gauging timelines and meeting timelines9. Required to work in 24*7 shiftCandidate PrerequisitesQualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.Years of experience: 2-5 yearsTechnical and/or functional skills:Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.Experience with Zendesk,



Jira or ticket tracking best practicesExcellent written and verbal communicationExperience with diagnostic tools and reading and interpreting logsExcellent organization skillsA curious mindset and a passion for continued learning, staying abreast of new technology and techniquesService Performance indicators and their interpretation.Working experience in either Access, Core, Transport networksKnowledge of routers/switches/firewall desired but is not mandatoryPersonality attributes:Must possess good communication skills and fluent in English speaking and Writing.Must possess strong interpersonal skills and have the ability to interact with all levels ofemployees in a professional manner.Strict adherence to company policies, confidentiality, and mature judgment must bealways demonstratedDesire to excel, capability to drive the solution of a problem and flexibility in work scheduleConsistent attention to detailHigh level of commitmentTeam PlayerCustomer focus approach and sense of urgencyReady to work in shifts 24x7Demonstrated knowledge and experience with AI tools and technologies, with a commitment to leveraging artificial intelligence to drive innovation, enhance security, and optimize performance.Our ProcessAeris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.

📌 NOC Engineer (Contract) (Noida)
🏢 Aeris Communications
📍 Noida