Role
Requirement

- Work experience
in IT Operations Centre (Mid to enterprise size environments).

- Advanced
knowledge with monitoring tools (SCOM & Solarwinds).

- Proficient in
identifying, diagnosing, and resolving network and server issues.

- Experience with
ticketing systems (ServiceNow) to track and prioritise incidents.

- Proficient in
handling high-priority incidents (P1 and P2).

- Expert knowledge
with remote management and support protocols for data center operation.

- Strong Knowledge
in troubleshooting and maintaining Windows Server 2016, 2019 and 2021.

- Proficiency in
managing and patching Hyper-V hosts and Virtual Machines.

- Experience in
implementing security patches and updates to protect systems from
potential threats.

- Commitment to
continuous learning and improvement in NOC operations.

- The candidate
should have a Continual Service Improvement (CSI) mindset.

- Strong
analytical and problem-solving abilities.

- Excellent
collaboration skills, with the ability to work effectively with SME teams.

- Strong in
writing clear and concise professional business emails.

- Thorough
understanding of the ITIL-V4 framework.

- Ability to stay
calm under high pressure situations.

- Willingness to
work in shifts, including nights, weekends, and holidays due to business
requirements.

Roles and
Responsibilities

- Expertise in
using monitoring tools (SCOM & Solarwinds) to oversee server and
network performance.

- Delivering Level
2 support for server and network-related issues.

- Take ownership
of critical incidents,



ensuring timely and effective resolution.

- Participate in
Major Incident Management (MIM) calls as and when required.

- Analyze and
prioritize alerts based on severity and impact.

- Work closely
with Subject Matter Experts (SMEs) from various IT teams to resolve
complex issues.

- Server
management and support for Hyper-V & VM-Ware, which includes server
checkpoint creation and deletion, addition of RAM and CPU, and the
integration of recent data drives.

- Join
collaborative calls with other engineering teams to support and facilitate
network and firewall changes.

- Work with
vendors for timely replacement of server hardware components.

- Identify and
resolve common OS problems, escalating complex issues to higher-level
support when required.

- Monitor and
manage the health of the physical server estate.

- Level 1 support
for cloud platforms (Azure & AWS), including software troubleshooting
and installation.

- Participate in
scheduled maintenance activities and provide support during planned
outages.

- Escalation for
critical issues through the On-call Process.

- Communicate
effectively with internal teams and external vendors to resolve issues.

- Perform patching




for Hyper-V hosts on physical servers and manage the migration of virtual
machines (VMs) from the host.

- Create baselines
following the release of Microsoft patches to ensure systems are
up-to-date and secure.

- Conduct patching
of management hosts with minimal downtime, particularly focusing on System
Center Virtual Machine Manager (SCVMM).

Tools and Technology

- System Center
Operations Manager (SCOM)

- SolarWinds

- CyberArk

- BT Portal

- Diamond IP

- F5 Portals

- StruxureWare

- SAP Data
Services Management Console

- VMware vSphere

- Hyper-V SCVMM

- ServiceNow &
Global ServiceNow

- OnSolve

- ILO Amplifier

- Storage tools
(NetApp OnTap System Manager, On-command unified manager, Connected Backup
& Veritas NetBackup)

- Microsoft
Identity Management tool (MIM)

- PuTTY

- Data Centre
access management portal

Qualifications

- Bachelor’s
degree in computer science, Information Technology, Network Engineering,
or a related field.

- 3-5 years of
experience in a Network Operations Center or a similar technical support
role

Technical Certifications (Must have)

- ITIL V3 or V4
Foundation

- CompTIA Network+

- Cisco Certified
Network Associate (CCNA)

- Certified in
core technologies such as Microsoft e.g. MCSA

Technical Certifications (Good to have)

- Microsoft
Certified Systems Engineer (Hyper -V)

- AZ 900 – Azure
Fundamentals

- AI 900 – Azure
AI fundamentals

- Knowledge on
ServiceNow

📌 Infrastructure Operations Centre Engineer (Hyderabad)
🏢 Recognized
📍 Hyderabad