Summary The primary function of this role is to provide L3 support for M365 operations centered on Microsoft 365 Viva modules. This involves ensuring service stability, resolving complex incidents, and enhancing operational capabilities within the organization.

Main Responsibilities
L3 Escalation & Expert Support
Operational Excellence
Knowledge, Standards & Incident Resolution Matrix
Problem Management & Service Improvements
Stakeholder & Platform Collaboration

Key Requirements
Robust hands-on experience with Microsoft 365 Viva
Solid understanding of M365 ecosystem integrations (Teams, SharePoint Online, Entra ID)
Proven experience in L3 senior support or operations engineering role for M365
Robust troubleshooting skills related to Viva configuration, content permissions, and integrations
Experience with ITSM processes and ability to perform root cause analysis
Knowledge of service reliability, SLAs, and operational KPIs




Hands-on experience with PowerShell and M365 admin portals
Experience in enterprise or large-scale settings

Nice to Have
Experience with SharePoint Framework (SPFx)
Experience with Power Platform (Power Automate, Power Apps)
Familiarity with content management or internal communications platforms
Exposure to change management for digital workplace tools
Experience with monitoring, analytics, or M365 adoption reports
Experience with Graph API or advanced PowerShell automation
Microsoft certifications (e.g., MS-102, Viva, SharePoint, or Teams-related certs)
Experience working with HR, Comms, or L&D; stakeholders

Other Details
Location: Koregaon Park, Pune
Work model: Hybrid working (3 days/week in office)
Work hours: CET Time zone (9 hours)

📌 Engineer – Microsoft 365 Viva Pune
🏢 Emagine
📍 Pune