We have an urgent opening for Customer care Advisor
Position: Customer Care Advisor
Employment Type: Full-Time
Industry: BPO / Healthcare Services
Location: Mohali
Experience: 03 Years
Shift:General Shifts from 10 AM to 7 AM
About the Role
We are looking for enthusiastic and customer-focused Customer Care Advisors to join our team. The selected candidates will be responsible for handling customer queries providing accurate information resolving issues and ensuring a positive customer experience.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer queries and provide accurate information and solutions.
Resolve customer complaints and concerns within the defined timelines.
Maintain a high level of customer satisfaction.
Follow company processes policies and quality standards.
Accurately record customer interactions and update information in the system.
Coordinate with internal teams when escalation or additional support is required.
Maintain confidentiality of customer and business information.
Meet defined targets related to productivity quality attendance and customer satisfaction.
Follow proper communication and call-handling procedures.
Required Skills
Excellent verbal and written communication skills.
Good listening and problem-solving abilities.
Customer-focused attitude.
Basic computer knowledge.
Ability to work with CRM and other customer-support systems.
Good interpersonal and communication skills.
Ability to work effectively in a team workplace.
Willingness to work in rotational shifts if required.
Education
Minimum Qualification: 12th Pass / Graduate.
Freshers can apply.
Prior BPO customer service healthcare or insurance experience will be an added advantage.
Preferred Candidate Profile
Candidates with valuable English/Hindi communication skills.
Candidates who are comfortable handling customers over the phone.
Candidates who can work under pressure and meet performance targets.
Candidates with a skilled and positive approach.
Key Performance Indicators (KPIs)
Customer Satisfaction (CSAT)
Call Quality
Average Handling Time (AHT)
First Call Resolution (FCR)
Productivity
Attendance & Adherence
Quality Score
Interested candidates can share their updated resume to