Job Description :

Job Role: Service Manager

Function: After-Sales / Service Operations

Role Objective

The Service Manager is responsible for managing end-to-end service centre operations, ensuring high customer satisfaction, effective service delivery, team performance, and adherence to company SOPs and quality standards.

Key Responsibilities

Manage daily operations of the service center/workshop

Lead and supervise service technicians and advisors.

Ensure timely diagnosis, repair, and resolution of EV two-wheeler issues

Monitor service KPIs such as TAT, repeat complaints, first-time fix, and productivity

Handle customer escalations and ensure high CSAT

Ensure compliance with service processes, safety norms, and quality standards

Coordinate with spare parts, logistics, and central teams

Maintain accurate service records, job cards, and reports

Conduct training and skill development for service staff





Ensure adherence to warranty policies and claim processes

Required Skills & Experience

4–8 years of experience in two-wheeler service operations

Prior experience as Service Manager / Workshop Manager / Team Lead

Experience in EV service is highly preferred

Solid knowledge of mechanical, electrical, and EV systems

Valuable leadership, communication, and problem-solving skills

Proficient in DMS / service management systems

Educational Qualification

Diploma / BE / BTech in Mechanical / Electrical / Automobile Engineering

Key Competencies

Team management

Customer handling

Process & compliance orientation

Analytical and reporting skills

Salary: ₹4.8 LPA (CTC) including 10% variable pay

📌 Service Manager Automotive Tamilnadu Sivakasi
🏢 2COMs
📍 Sivakasi