Project Role: Application Support Engineer
Project Role Description: Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills: Oracle Financial Services Analytical Application (OFSAA)
Positive to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring smooth operation of critical applications.

The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.




Collaborate with cross-functional teams to analyze and troubleshoot complex system issues.
Document findings and resolutions to build a knowledge base for future reference.
Assist in the implementation of system updates and patches to enhance application performance.
Support junior team members by sharing knowledge and providing guidance on technical challenges.

Skilled & Technical Skills:
Must To Have Skills: Proficiency in Oracle Financial Services Analytical Application (OFSAA).
Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
Experience with monitoring and maintaining enterprise-level financial applications.
Ability to work with multiple system components and understand their interdependencies.
Excellent communication skills to interact with technical teams and stakeholders.
Familiarity with incident management and service request processes.

Additional Information:
The candidate should have minimum 3 years of experience in Oracle Financial Services Analytical Application (OFSAA).
This position is based at our Jaipur office.
A 15 years full time education is required.

📌 Application Support Engineer Jaipur (India)
🏢 Accenture
📍 India