We are looking for Microsoft 365 L1 Support Engineers to provide first-level technical support for Microsoft 365 applications, user accounts, email, collaboration tools and endpoint onboarding.

Key Responsibilities
Provide L1 support for Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
Perform user creation, password resets, licence assignment, group management and basic Microsoft Entra ID administration.
Support Microsoft Intune onboarding and troubleshoot basic enrollment and device-related issues.
Troubleshoot Outlook, mailbox access, email delivery, Teams login/calling and OneDrive synchronization issues.
Handle basic shared mailbox, distribution list and user-access requests using approved processes.
Log, track and resolve incidents and service requests within defined SLAs.




Escalate complex issues to L2/L3 support teams with appropriate troubleshooting details.
Maintain ticket documentation, knowledge-base articles and timely user updates.

Mandatory Skills
Microsoft 365 / Office 365 support
Exchange Online and Outlook troubleshooting
Microsoft Teams and OneDrive support
User creation, password resets and licence assignment
Basic Microsoft Entra ID / Azure AD
Microsoft Intune onboarding
Ticketing, SLA management and escalation

Preferred Skills
SharePoint Online
Active Directory basics
ITIL / IT service desk processes
ServiceNow, Jira Service Management or similar ticketing tools

Skills: access,onboarding,microsoft,management,support

📌 Microsoft 365 /support Engineer Kolkata
🏢 Zorba AI
📍 Kolkata