The SrTrans Associate US Insurance is responsible for endtoend processing of personal insurance disability and leave claims within a fastpaced healthcare operations workplace. This position serves as a primary point of contact for customers ensuring accurate claim handling and compliance with US insurance regulations.

Key responsibilities
Process and adjudicate personal insurance disability and leave claims from intake through resolution.
Provide timely courteous customer service via phone email and portal inquiries.
Maintain accurate documentation and data entry in claim management systems.
Coordinate with internal teams (perks payroll healthcare operations) to verify eligibility and resolve discrepancies.
Interpret and apply US insurance policies regulations and contractual terms.
Identify trends and flag potential fraud or compliance issues for escalation.




Generate routine reports on claim status turnaround times and service metrics.

Required qualifications
15years of experience in US personal insurance disability or leave administration.
Demonstrated proficiency in claims processing and customer service.
Solid knowledge of US insurance regulations and healthcare operations.
Excellent written and verbal communication skills.
Ability to manage multiple priorities while meeting strict deadlines.
Proficiency with claim management software and Microsoft Office suite.

Required Skills:

Customer Service Us insurance Personal insurance Disability Leave administration Claims processing Healthcare operations

📌 Sr Trans Associate Us Insurance Kochi
🏢 Hirevibe Talent Solutions (Opc) Private
📍 Kochi