Job Title: Customer Service Representative

Location: Gandhinagar, Gujarat, India (Work from Office)

Department: Record Retrieval

Shift Timing: US Shift (8 PM IST - 5:30 AM IST)

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Customer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organization execution.

Additional responsibilities of a customer care representative include the following:

Key Responsibilities:
Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
Meet call handling quotas and individual and team sales targets




Gather and analyze client data to identify possible products or services to recommend to management
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
Follow communication protocols, rules, and policies

Preferred Skills:
Effective communication skills
Knowledge of CRM systems and procedures
Customer-focused attitude and the capacity to adjust to and handle various personalities
Excellent presentation and communication abilities
Possess a proactive strategy for assistance
The capacity to adhere to deadlines
Product knowledge
Time management skills

Competencies:
Maximize your Interactive Ness
Collect the maximum of Feedback
Create a Positive Exposure
Build Inclusiveness
Be the Top of Mind in Communication
Have Transparency
Always Do More than Expected

Required Qualifications:
Bachelor’s degree.
Solid written and verbal communication skills.
Excellent organization and multitasking abilities.
Proficiency with MS Office.
Should not be pursuing Education
Should have call center experience

📌 Customer Service Representative Gandhinagar (India)
🏢 Advantmed India
📍 India