Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage operations in Kochi, India. In this role, you will be the cornerstone of our guests' dining experience, delivering exceptional service while maintaining the highest standards of professionalism and hospitality. You will work collaboratively with our F&B; team to create memorable moments for every guest who walks through our doors, ensuring their needs are anticipated and exceeded at every touchpoint.
Greet guests warmly and professionally, providing them with a seamless and welcoming experience from arrival to departure
Take accurate food and beverage orders while demonstrating comprehensive knowledge of menu items, ingredients, and preparation methods
Deliver orders promptly and efficiently, ensuring accuracy and presentation standards are consistently maintained
Respond to guest inquiries and concerns with empathy and professionalism, resolving issues creatively and collaboratively with team members




Maintain explicit communication with kitchen and bar staff to ensure timely service and food quality standards
Set and clear tables with attention to detail, adhering to established service protocols and brand standards
Monitor guest satisfaction throughout their visit and proactively address any concerns to ensure a positive experience
Assist in training and mentoring new team members, leading by example and fostering a supportive team environment
Maintain a clean, organized, and safe dining workplace in compliance with health and safety regulations
Support inventory management and assist with restocking supplies as needed
Adapt quickly to changing priorities and guest needs in a fast-paced, energetic environment
Collaborate with colleagues across all departments to optimize operational efficiency and guest satisfaction

📌 Guest Service Associate F&b Service Kochi
🏢 AccorHotel
📍 Kochi