Summary

The International Voice Customer Service / Sales position serves as a vital link between the organization and its global clientele, focusing on delivering exceptional support while driving revenue through effective sales initiatives. This role demands a dynamic qualified capable of managing high-volume interactions, resolving complex inquiries, and persuading customers to make purchasing decisions. The incumbent will play a crucial part in maintaining brand reputation and ensuring customer satisfaction across international markets, operating within a fast-paced, results-oriented framework.

Responsibilities

• Engage with international customers via voice channels to provide prompt and effective service solutions.

• Execute sales strategies and negotiate terms to achieve individual and team performance targets.

• Leverage solid communication abilities to articulate product value and address customer needs persuasively.

• Utilize basic computer systems to manage customer data, track interactions, and generate reports.





• Navigate a target-driven workspace to consistently meet or exceed daily and monthly quotas.

• Handle customer complaints with empathy and efficiency, employing problem-solving techniques to reach satisfactory resolutions.

• Maintain a professional demeanor while managing diverse customer interactions in a high-pressure environment.

Requirements
Requirements:

• Minimum of one year of relevant work experience in customer service, sales, or a related field.

• Proven ability to negotiate and persuade customers effectively to close deals or resolve issues.

• Proficiency in basic computer operations and familiarity with standard office software.

• Solid command of the English language for clear and professional verbal communication.

• Demonstrated capacity to thrive in a goal-oriented setting with strict performance metrics.

• Solid background in managing customer relationships and addressing service challenges.

📌 International Voice Customer Service Mumbai
🏢 Vrinda International
📍 Mumbai