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Job Title: Team Leader – International BPO (Voice/Blended Process)

Location: Navi Mumbai
Job Type: Full time
Shift: Rotational / 24x7
Working Days: 5 Days Working
Joining: Immediate Joiners Preferred

Benefits
Attractive Performance-Based Incentives
Cab Facility
Career Growth Opportunities

Roles & Responsibilities
Lead and manage a team in an International Voice/Blended Process.
Monitor team performance, productivity, attendance, adherence, and quality metrics.
Ensure achievement of SLA, KPI, CSAT, and operational targets.
Conduct regular coaching sessions, feedback meetings, and team huddles to improve performance.
Handle customer and process escalations efficiently.
Prepare and present daily, weekly, and monthly performance reports.
Coordinate with Operations and Management to ensure smooth process execution.
Monitor and control team shrinkage and attrition by implementing effective retention and engagement initiatives.
Analyze shrinkage trends, absenteeism, and employee attrition, and take proactive measures to improve workforce stability.
Drive team motivation, employee engagement, and operational excellence.




Ensure compliance with company policies and process guidelines.

Eligibility Criteria
Minimum 1 year of on-paper Team Leader experience in an International BPO.
Experience in International Voice or Blended Process is mandatory.
Hands-on experience in managing shrinkage and attrition metrics is mandatory.
Robust knowledge of SLA, KPI, Quality, and Team Performance Management.
Excellent communication, leadership, and people management skills.
Comfortable working in rotational/24x7 shifts.
Immediate joiners preferred.

Key Skills
Team Handling
Shrinkage Management
Attrition Management
Performance Management
SLA & KPI Monitoring
Escalation Management
International Voice Process
Blended Process
Workforce Planning
Coaching & Mentoring
Customer Support Operations
MS Excel & Reporting

Pay: ₹500,000.00 - ₹700,000.00 per year

Application Question(s):
Do you have documented experience(At least 1 Year) as a TL For International Process?
Do You have solid knowledge of shrinkage & attrition ?
Current and expected CTC

Work Location: In person

📌 Team Leader International Process Immediate Joiners Mumbai (India)
🏢 Venture Quest
📍 India