We are looking for a Desktop Support Engineer to provide technical support for laptops, desktops, Windows operating systems, and basic network connectivity. The candidate will be responsible for diagnosing hardware and software issues, performing system installations and updates, maintaining support tickets, and ensuring timely resolution of technical issues.

Key Responsibilities
Provide hardware and operating system support for laptops and desktops.
Diagnose and troubleshoot hardware issues involving RAM, SSD/HDD, keyboards, batteries, displays, chargers, and other components.
Coordinate hardware repairs and replacement of faulty components.
Install, configure, activate, repair, and troubleshoot Windows operating systems.
Resolve basic Windows errors, system crashes, and performance issues.
Perform BIOS, Windows, and firmware updates according to manufacturer guidelines.
Configure basic network settings and troubleshoot LAN, Wi-Fi, and connectivity issues.
Maintain support tickets and provide daily updates on ticket status and resolution.




Follow standard troubleshooting procedures and escalate complex issues to the appropriate technical team.
Provide skilled and timely technical support to end users.

Candidate Requirements
Minimum 1 year of experience in laptop, desktop, or IT hardware support.
Basic knowledge of computer hardware and Windows operating systems.
Hands-on knowledge of Windows installation, activation, and troubleshooting.
Familiarity with BIOS settings, firmware updates, and hardware diagnostics.
Basic understanding of networking, LAN, Wi-Fi, and connectivity troubleshooting.
Valuable communication and customer service skills.
Ability to maintain accurate ticket records and provide regular status updates.

Preferred Skills
Laptop and desktop hardware troubleshooting
Windows OS installation and configuration
RAM and SSD/HDD replacement
BIOS and firmware updates
Basic networking and connectivity troubleshooting
IT ticketing and incident management

Pay: Up to ₹300,000.00 per year

Perks:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Desktop Support Engineer Hyderabad
🏢 Cms IT Services
📍 Hyderabad