Department: Patient-Centered Care (PCC)
Location: Dr. Shroff’s Charity Eye Hospital, Delhi
Reports To: Chief of PCC
Key Responsibilities:
Monitor patient communication practices across hospital touchpoints.
Conduct daily patient feedback, exit surveys, and queue communication surveys.
Observe staff communication and identify training gaps.
Collect, analyse, and maintain patient experience data.
Prepare daily reports, monthly MIS, and dashboards.
Track patient complaints, feedback, and corrective actions.
Support PCE competency assessments and staff refresher training.
Monitor patient communication standards at satellite centres.
Qualifications & Experience:
Graduate in Optometry, Nursing, Hospital Administration, Social Work, or Psychology.
2–4 years of experience in patient care, counselling, or healthcare.
Positive communication skills in English and Hindi.
Proficiency in MS Excel/Google Sheets, data analysis, and report writing.
Willingness to travel to satellite centres.