A collection telecaller contacts customers over the phone to recover overdue or pending payments, negotiate repayment terms, and maintain accurate account records. [1, 2]Key Responsibilities
Outbound Calling: Dial customers with past-due or pending balances to remind them of outstanding amounts and payment due dates. [1, 2, 3]
Negotiation & Resolution: Listen to customers' financial situations and propose realistic repayment schedules, settlement options, or "promise-to-pay" (PTP) dates. [1, 2, 3]
CRM & Data Updates: Log every call outcome, remark, payment promise, and updated contact detail accurately in the company’s collection or CRM system. [1, 2, 3]
Compliance & Etiquette: Follow company scripts, industry guidelines, and regulatory/legal standards for debt collection. [1, 2, 3]
Target Achievement: Meet daily, weekly, and monthly collection recovery and call-volume targets. [1, 2, 3]
Escalation Handling: Identify disputed accounts, chronic defaults,



or high-risk profiles and escalate them to field recovery or supervisor teams. [1]

Required Skills & Qualifications
Education: Minimum 10th pass, 12th pass, or a bachelor's degree depending on the employer (banking and NBFC roles often prefer graduates).
Experience: 0 to 2 years of experience in telecalling, customer support, BPO, or debt collection.
Communication Skills: Robust verbal fluency, active listening, and persuasive negotiation skills.
Language Proficiency: Fluency in Hindi, English, and regional languages (such as Marathi, Kannada, Tamil, or Telugu based on the portfolio).
Technical Skills: Basic computer literacy, data entry skills, and familiarity with call-center software or CRM tools.
Temperament: High patience, resilience against rejection, and a firm yet polite customer-handling approach

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Collection Telecaller Ghatkopar
🏢 Sequel Corporate Services
📍 Ghatkopar