IT SERVICE ENGINEER – JOB DESCRIPTION

Job Title: IT Service Engineer

Location:

Job Summary:

We are looking for a skilled IT Service Engineer to manage and support the organization’s IT infrastructure, ensure system availability, and provide technical assistance to users. The ideal candidate will troubleshoot hardware/software issues, maintain networks, and deliver excellent IT service support.

Key Responsibilities:
Provide technical support for hardware, software, and network-related issues
Install, configure, and maintain desktops, laptops, printers, and servers
Monitor system performance and ensure high availability of IT services
Troubleshoot and resolve IT incidents and service requests within SLA timelines
Manage user accounts, access permissions, and security policies
Support network infrastructure (LAN/WAN, routers, switches, VPN)
Perform system updates, backups, and patch management
Document issues, solutions, and IT processes
Coordinate with vendors and third-party service providers




Ensure compliance with IT policies and security standards

Required Skills & Qualifications:
Bachelor’s degree in Computer Science, IT, or related field
Proven experience as an IT Service Engineer / IT Support Engineer
Robust knowledge of:
Windows / Linux operating systems
Networking concepts (TCP/IP, DNS, DHCP)
Active Directory & Office 365
Experience with ticketing tools (e.g., ServiceNow, Jira)
Basic understanding of cybersecurity practices
Excellent problem-solving and communication skills

Preferred Qualifications:
Certifications like:
CompTIA A+ / Network+
Microsoft Certified (MCSA/MCSE)
Experience in cloud platforms (AWS / Azure)

Key Competencies:
Analytical thinking
Customer service orientation
Time management & prioritization
Team collaboration

Experience:
2–5 years (customize based on requirement)
Knowledge of virtualization tools (VMware, Hyper-V)

Work Location: In person

📌 It Service Engineer Edappally
🏢 IBO Infotech
📍 Edappally