Job Description: Customer Support Executive (Chat Process) – Fresher

Position: Customer Support Executive (Chat Process)

Department: Customer Support Executive

Experience: Freshers

Employment Type: Full-Time

Location: Perungudi, Chennai

Job Summary:

We are looking for enthusiastic freshers for the role of Customer Support Executive – Chat Process. The candidate will assist customers through live chat, understand technical issues, provide basic troubleshooting solutions, and ensure a positive customer experience. Training will be provided to help candidates develop the required technical and customer support skills.

Key Responsibilities:
Handle customer technical queries through live chat.
Understand customer concerns and identify basic technical issues.
Provide step-by-step troubleshooting and appropriate solutions.
Assist customers with product, service, internet, and computer-related issues.
Follow company procedures, scripts, and Standard Operating Procedures (SOPs).
Escalate complex issues to the relevant technical team.




Maintain accurate records of customer interactions.
Follow skilled chat etiquette and ensure customer satisfaction.
Meet assigned quality, productivity, response-time, and customer satisfaction targets.

Required Skills & Qualifications
Freshers are welcome to apply.
Good written communication skills in English.
Basic knowledge of computers, internet, and operating systems.
Good typing speed and accuracy (minimum 30 WPM preferred).
Ability to multitask and handle multiple chats when required.
Strong problem-solving skills and willingness to learn.
Customer-focused attitude with patience and professionalism.
Willingness to work in rotational shifts, if required.

Interested candidates can apply for this chance to start their career in technical support and customer service.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Flexible schedule
Paid time off

Work Location: In person

📌 Chat Support Executive Fresher Perungudi (India)
🏢 Nama Outsourcing
📍 India