Designation : ERP Support Executive

Department: IT

Location- Meerut Road Industrial Area, Ghaziabad

Industry- Transport/ Logistics/ Supply chain

Role Overview

We are hiring for our ERP Support team to manage and support our Logistics ERP system across branches — covering technical support, user management, system monitoring, training, reporting, and barcode-based tracking operations.

Key Responsibilities:
Provide first-level to advanced-level ERP technical support and resolve user queries/tickets across branches
Monitor ERP system performance and proactively identify/resolve technical issues
Coordinate with development team for bug fixes, enhancements, and recent feature rollout
Set up and maintain user roles, permissions, and workflow configurations
Conduct ERP training sessions and provide user support/handholding to branch staff
Support daily logistics operations and accounting workflows on ERP
Perform/support software testing before production deployment
Integrate and troubleshoot third-party APIs (e.g., E-Way Bill)
Generate and share Pending POD, Unbilled Reports,



and daily user performance reports etc
Maintain documentation of user creation/modification/deletion requests
Oversee barcode system setup and ensure smooth barcode-based tracking across operations
Review barcode-related issue resolution and vendor/technical coordination Escalate unresolved bugs/technical issues to senior management
Support management with operational reports, dashboards, and analytics

Required Skills & Qualifications
1–3 years of experience in ERP Support (logistics industry preferred)
Positive communication, problem-solving & multitasking skills

Key Competencies
Troubleshooting ability
Valuable communication skills
Patience and user-handling skills
Attention to detail
Teamwork and coordination
Proactive approach to problem resolution

Job Type: Full time

Pay: ₹18,000.00 - ₹30,000.00 per month

Experience:
ERP systems: 1 year (Preferred)

Work Location: In person

📌 Erp Support Executive Ghaziabad
🏢 Shree Azad Transport
📍 Ghaziabad