Company: Medcity International Academy
Location: Kochi, Kerala

Job Summary

We are looking for a responsible and customer-oriented Customer Relations Officer (CRO) to manage customer relationships, support accounts-related activities, maintain accurate records, and ensure smooth coordination with students, parents, and internal departments.

Key Responsibilities
Accounts-Related Activities
Maintain and update fee payment records and customer account details.
Follow up with students and parents regarding pending fees and outstanding payments.
Coordinate with the Accounts Department for payment verification, receipts, and billing-related queries.
Maintain accurate financial records and customer transaction details.
Assist in preparing daily and monthly payment reports.
Ensure proper documentation of all accounts-related activities.
Customer Relationship Management
Maintain positive relationships with students, parents, and customers.
Handle customer enquiries, complaints, and feedback professionally.
Provide timely updates and guidance regarding courses, fees, and academy services.
Follow up with customers to ensure satisfaction and resolve pending issues.
Coordinate with counsellors and other departments to address customer concerns.




Maintain customer databases and update CRM records regularly.
Coordination & Reporting
Coordinate with the Accounts, Admissions, and Academic Departments.
Monitor pending payments and customer follow-ups.
Prepare daily activity reports and submit updates to the reporting manager.
Ensure accurate data entry and proper maintenance of registers and records.

Required Skills
Positive communication and interpersonal skills.
Basic knowledge of accounts, billing, and payment tracking.
Knowledge of MS Excel, Google Sheets, and CRM software is an advantage.
Solid customer service and problem-solving abilities.
Good follow-up, coordination, and organisational skills.

Qualification & Experience
Qualification: Any degree; B.Com or a related qualification is preferred.
Experience: Freshers and experienced candidates can apply.
Joining: Immediate joiners preferred.

Preferred Candidate Profile

A proactive and organised individual who can manage customer relationships, coordinate accounts-related activities, follow up on pending payments, and maintain accurate records.

Pay: ₹15,000.00 - ₹35,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Pala
🏢 Medcity International Academy
📍 Pala