Position Details
Role: Customer Support Associate (Voice Process)
Industry: BPO / Call Centre / ITES
Department: Banking & Financial Services
Employment Type: Full-Time
Work Location: GORWA
Handle inbound/outbound calls from banking customers with professionalism, empathy, and efficiency.
Provide accurate information regarding banking products, account queries, credit/debit card services, and transaction assistance.
Troubleshoot customer issues and resolve complaints effectively while adhering to company quality standards and compliance guidelines.
Maintain qualified documentation of customer interactions in the CRM system.
Ensure first-call resolution (FCR) and strive to meet daily and monthly team performance targets (AHT, CSAT, Quality).

Candidate Requirements




Education: Any Graduate (Freshers and Experienced candidates are both welcome).
Communication Skills: Average English fluency combined with fluent Hindi verbal communication.
Work Schedule:
6 Days Working
1 Rotational Weekly Off
Rotational Shifts (Candidates must be adaptable with shift timings as per business requirements).

Pay: ₹14,000.00 - ₹22,000.00 per month

Advantages:
Provident Fund

Education:
Bachelor's (Preferred)

Language:
English (Preferred)
Hindi (Preferred)

Work Location: In person

📌 Customer Support Associate Gorwa
🏢 Neelam Enterprise
📍 Gorwa